Help centre

A comprehensive list of IEA data products and services is available in the Data and Statistics section of our website, under the Data sets tab.

You can also check here a list of all data and products we offer, with prices.

We accept payment by credit card (Visa, Mastercard, American Express) and bank transfer.

We do not accept payment by cheque.

If you require an invoice prior to completing your order, select "Deferred payment" from the Checkout page. After finalising the checkout process you will receive the invoice by email.

This invoice will also be available in the order details of your User Profile. Click the User Profile icon at the top right of the main menu and go to Orders.

It is possible to edit an invoice if your invoice is still pending payment.

You can edit your billing and shipping address, add a PO/VAT number, and download an updated copy of your invoice from the order detail page for that order.

Log in to your account, click the User Profile account at the top right of the main menu and go to Orders.

We offer the following discounts on our prices:

• 10% for agents/booksellers
• 30% discount for students and academic institutions
• 30% for research institutes and non-profit organisations (on publications only)
• 50% discount for clients based in low and lower middle income countries/economies on the World Bank list of economies (on publications only).

Other additional discounts may be applied to specific products based on your user profile.

To set up your discount profile, log into your account, click the User Profile icon at the top right of the main menu and go to Settings > Profile. Select the appropriate user type in your account settings and allow 1-2 business days for your request to be handled (please wait for the request to be validated before placing any order.)

Once associated with your account, the discount will be automatically applied to eligible products you put in your shopping cart.

Gmail, Yahoo, Hotmail, Outlook, and other generic email addresses are not accepted for user type requests – please kindly register with your academic/professional email address if you wish to apply for a discount.

We offer a 10% discount to Agents/Booksellers on all our products and services.

To request the discount (if it is not yet associated with your account), log in to your account, click the User Profile icon at the top right of the main menu and go to Settings > Profile. Select "Agent" as user type in your account settings. Please allow 1-2 business days for your request to be handled (please wait for the request to be validated before placing any order.)

Once associated with your account, the discount will be automatically applied to products you put in your shopping cart.

When placing your order, please indicate your details in the billing details and your client’s in the delivery details.

Once your order is completed, you will be able to register the user(s) on the licence from the licence details (the confirmation notification will include a direct link to the licence details).

All users of a product/service need to be registered on the licence. If you purchased a product for yourself, you need to register yourself from your licences page, accessible when you are logged in under the Licences section of your User Profile.

Click on the product name to see the details of the licence. From this page you can click "Assign to myself" to grant yourself access to the product. It will now be available from your products page.

You can register users on licences you manage from your licence page, accessible from your User Profile (icon at the top right of the main menu when you are logged in).

Click on the product name or "View licence" and then on "Assign user". You can add one or more email addresses for the user(s) you wish to add, then click "Assign" to assign them to the licence. If you make a mistake, click the X next to the user to remove them before clicking "Assign". Once users have been assigned, they require IEA approval to be removed.

You can also quickly assign users directly from the licences listing by hovering over the licence and clicking the "Assign user" link that appears.

When a user is assigned to a licence they will receive an automatic notification with access instructions, including instructions on how to set up an IEA account if they do not already have one.

You can see the status of users assigned to a licence from the licence detail page. A status of "Invite sent" means the user was invited to create an IEA account, but they have not done so yet. You can click "Resend invite" to send the instructions to them again.

You can see a list of all the users who have been assigned to the licences you manage from the "Users" tab on your licences page. This listing also shows their account status and allows you to resend the invite email if necessary.

If you manage many licences, for example at different business locations or for multiple clients, you can assign a label to each licence from the licence detail page to help differentiate them. This label is visible only to you.

You cannot remove a user from a licence yourself: it needs to be approved by the IEA for compliance purposes.

To request the removal of a user from a licence, open your licences page, accessible from your User Profile (icon at the top right of the main menu). Click on the licence to view the details and click "Remove" next to the user you want to remove from that licence.

Users who have not yet created an IEA account (status of "Invite sent") can be removed without approval.

Please allow 1-2 business days for the request to be handled.

You can subscribe to the Oil Market Report from any of the OMR monthly release pages. Simply click the "Subscribe" button at the top left, and follow the steps to subscribe and receive it monthly.

A list of all previous releases and a schedule is available on the OMR flagship page.

The IEA is an autonomous agency of the OECD (Organisation for Economic Co-operation and Development) and does not have its own bank account.

All payments are handled by the Accounts Department of the OECD, therefore please make sure to indicate the reference of your invoice on your payment to ensure timely confirmation.

The IEA is part of the OECD, a tax-exempt international organisation, and does not have a VAT number. You can download a tax exemption certificate for the OECD and an attestation that the IEA is part of the OECD from the "Documents" section of your order. 

The IEA is part of the OECD, a tax-exempt international organisation. You can download an IRS form W-8EXP from the "Documents" section of your order. 

The final invoice for your purchase is available in your account as soon as the order is completed.

Log in to your account, click the User Profile icon at the top right of the main menu and go to Orders.