Help centre

If you wish to get free access to a paid IEA report (not including the OMR) then you can request a "press" profile from your user settings by clicking the User Profile icon in the top right of the main menu and clicking "Settings".

If you need to access data from a data service, please contact press@metrostroy-moscow.ru, specifying the data you need.

To request an interview, please contact our press team directly press@metrostroy-moscow.ru.

To reset your password if you are not already logged in, click the User Profile icon in the top right of the main menu and then click the "Forgot password?" link. Follow the procedure to reset your password.
You can also click the link below to go directly to the lost password screen.

We offer limited user licences and corporate licences.

• Limited user licences (single user, up to 5 users, up to 10 users) are site licences. All users need to be at the customer’s same place of business.
• The “multi-user licence” for more than 10 users or standard corporate licence (unlimited users, 1 location) allows you to share the material (electronically or hard copies) with an unlimited number of users, but all of them need to be at the customer’s same place of business.
• The global corporate licence (unlimited users, multiple locations) allows you to share the material (electronically or hard copies) with an unlimited number of users who can be working at the customer’s place of business or for any of customer’s affiliates (as defined in the IEA's terms and conditions).

Please note that in all cases when you purchase a product or service from the website, you are agreeing to the IEA's standard terms and conditions.

Please contact:

• rights@metrostroy-moscow.ru if your intended use is not permitted under the IEA’s terms and conditions; and
• compliance@metrostroy-moscow.ru if you wish to use more than an insubstantial amount of the IEA’s material in any type of modelling for the purpose of creating derived data or derived products, and any services to distribute or display such derived products where such derived products or services are regular and/or revenue-generating. For this type of usage, you may need to enter into a Licence Agreement with the IEA and pay a fee.

Any material made available on the IEA website may be saved and/or printed but should only be used according to our terms and conditions or the Notice for CC-licensed content and the permissions of the relevant purchased licence (if applicable). Please carefully read the IEA's Terms and Conditions and Notice for CC-licensed content for a full explanation of how you can use IEA material, including any CC-licensed content.

Please contact:

• rights@metrostroy-moscow.ru if your intended use is not permitted under our terms and conditions or the Notice for CC-licensed content; and
• compliance@metrostroy-moscow.ru unless the relevant IEA material is CC-licensed content and your proposed usage is permitted under the Notice for CC-licensed content, if you wish to use more than an insubstantial amount of the IEA’s material in any type of modelling for the purpose of creating derived data or derived products, and any services to distribute or display such derived products where such derived products or services are regular and/or revenue-generating. For this type of usage, you may need to enter into a Licence Agreement with the IEA and pay a fee.

The IEA do not accept direct emails as applications for jobs. You will need to follow the procedure described below to apply for jobs at the IEA.

You can consult the job vacancies at the IEA on the joint OECD and IEA recruitment website and use the "I'm interested" button corresponding to the vacancies you are interested in.

Download the list of all the available data and products we offer on the Data Products tab of the Data & Statistics section of the IEA website.

A comprehensive list of IEA data products and services is available in the Data and Statistics section of our website, under the Data sets tab.

You can also check here a list of all data and products we offer, with prices.

To change your password if you are already logged in, click the User Profile at the top right of the main menu and go to Settings > Password. Follow the steps and click "Change password".
You can also click the link below to go directly to your user settings.

The single user licence only permits one user to access and use the material: this user needs to be registered on the licence and will be able to download the material on several devices, as many items as needed. The single user is permitted to store one hard copy only of non-data purchased products in the relevant Customer’s library and/or circulate that hard copy amongst other individuals working at the Customer’s place of business. The single user is not allowed to share data, even offline, even within the same team.

If several users need access to the material, please purchase the licence corresponding to that number of users (you can request an upgrade of your licence by clicking on "Upgrade" from your licence details page.)

IEA digital products and data services are sold on a "seat licence" basis. To access a products that you purchased you will first need to assign the product to yourself and/or the intended user(s) from your licences page.

Users assigned to a licence will receive a notification inviting them to create an IEA account if they do not already have one.

You can see all the products you have access to on your products page, which is accessible from the user menu at the top right of the page once you are logged in (hover over the circle to the right of the main menu showing your initials). This is where you can download the data or reports and access your online data services.

If you paid online by credit card, your licence will be active as soon as your order is completed.

If you paid by bank transfer, the licence is activated as soon as your payment is confirmed. This usually takes 2-3 business days from the time the payment is processed.

You can check the status of your payment on your orders page.

You can turn on or off notifications to be alerted about updates or modifications made to data associated with any products or licenses you have access to.
Log into your account, click the User Profile icon at the top right of the main menu and to go to Settings > Notifications. Check the "Changes to data" option to receive notifications. Uncheck the option to stop receiving emails. Click "Save" to save your changes.
You can also register or unsubscribe to IEA newsletters from the same page.

You can also click the link below to go directly to your user settings.

Most IEA data products and data services are available as downloadable files as well as through the online data service platform.

To download the files, go to your products page, accessible from your User Profile (icon at the top right of the main menu). Click on "Data sets" for the product you wish to access and you will see a list of data sets from the latest release and the available file formats.

Data sets are usually available in two file formats: IVT and TXT.

IVT files must be opened in the Beyond 20/20 Browser software which you can download here.

TXT files, if provided, are in a fixed-width format. Read the documentation for a complete overview of the dimensions included in each data set and the flow, product, and geographical definitions (you can access the documentation by clicking the "..." menu on a product and "View documentation").

The "Download" button allows you to download a single ZIP file containing all of the data from the latest release.

Some interactive data products such as the IEA Energy and Carbon Tracker are provided as Microsoft Excel files.

You can see exactly which files and formats are available before you buy in the "Data sets" section of each product page.

Many IEA data services are available online through our Web Data Service (WDS) platform. To access the platform, go to your products page, accessible from your User Profile (icon at the top right of the main menu). Click on "Access on WDS" to connect to the platform.

If you were given a WDS account prior to May 2021 you can continue to log in and access your data as usual at https://wds.metrostroy-moscow.ru with the same user name and password. Be aware that any products or services you purchase through the IEA website from May 2021 will not be linked to any existing account(s) you may have on WDS. You will need to access them through the "Access on WDS" link on your product page.

Once you have connected to WDS, all data services you have access to will be indicated by a gold star on the folder icon.

There are 2 ways to access the data in WDS. You can either view online or download the full data sets.

View table (online)

Click on the database in the left column to see the corresponding data sets on the right. Click on the desired data set and then on each of the dimensions, followed by the elements you need. Once you have selected the data, click on "View Table".

Note: in the view mode, there is a limitation of 50 000 cells per download.

Download full databases (and work offline)

To work with data offline, you can download IVT files from your products page or from WDS by selecting a data service in the left-hand column and clicking the red arrow next to each data file you want in the right hand column.

To open these files, you will need to download and install the Beyond 20/20 Browser software onto your computer. You can download the software here or connect to WDS and click the "Download Beyond 20/20 Browser" button at the upper right hand corner of the page.

Many data services also offer data sets in fixed-width TXT format, which you can open in Microsoft Excel and most other data processing software. You can check the product page to see which formats are available before you buy, or click "Data sets" on a product you already own to see a list of files and formats available for download.

You can learn more about how to use WDS from our tutorial video.

You can subscribe to the Oil Market Report from any of the OMR monthly release pages. Simply click the "Subscribe" button at the top left, and follow the steps to subscribe and receive it monthly.

A list of all previous releases and a schedule is available on the OMR flagship page.